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Shipping Policy  |
| Service |
Domestic (Excluding APO/FPO) |
International (Including Bahamas, Mexico & Canada) |
| 1. Shipping Rate |
$4.99 (even if it costs higher to us) |
Calculated by weight and destination |
| 2. Processing, Handling Fees |
$0.00 |
$4.99 (we may waive this depending on the size of the order) |
3. Transit time
(Estimate) |
2-7 business days |
6-10 business days |
4. Shipping Method
(via Standard Shipping1) |
USPS - First Class Mail with Delivery Confirmation |
USPS - International Mail2 |
5. Transit Insurance
(unless noted otherwise) |
Not included in Shipping rate & can be purchased at a nominal cost by contacting Customer Service |
Not included in Shipping rate & can be purchased at a nominal cost by contacting Customer Service |
| 5. Expited Services |
Can be purchased at an additional cost by contacting Customer Service |
Can be purchased at an additional cost by contacting Customer Service |
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Standard Shipping1
- All orders are sent using United States Postal Service (USPS) First Class Mail ® with Delivery Confirmation ® unless noted otherwise.
- After your order has been processed & shipped, the transit time is generally 2-7 business days within the 48 contiguous states, and generally 6-10 business days for Hawaii, Alaska, APO/FPO addresses, U.S. Territories and International shipments. The actual transit time varies depending upon your geographic location and carrier's workload. This is an estimated transit time and is not guaranteed.
- This method may not have specific, day-by-day tracking capabilities, but will at least have delivery confirmation (no tracking or delivery confirmation is available to APO/FPO addresses, some U.S. Territories and some International shipments).
- The Postal Service irradiates some mail - We cannot guarantee your order will not be exposed during transit.
- This method does NOT cover transit/shipping insurance. So if your parcel is lost, destroyed or damaged, your expenditure is likely lost. There is no refund or claim available in such an event. While we have never been reported of any such incident, we provide the option of adding Shipping insurance at an additional cost depending on the amount of your order and destination. If you would like to purchase this, please contact Customer Support via phone or email immediately after you have placed your order and before your order is shipped.
- Orders placed before 3:00 pm are generally processed the same business day, however sometimes it may take longer on account of Holiday backlogs or Incoming stock. Orders received over the weekend (Friday evening thru' Sunday) are processed on the next business day and generally shipped within 24-48 hours.
- We use the United States Postal Service (USPS) as our shipping partners, however we reserve the right to use any shipping carrier (not mentioned here) to ensure better and or faster service.
- For faster delivery, you can have your order shipped Priority Mail ® or Express Mail ® for an additional charge. Please contact Customer Support via phone or email immediately after you have placed your order and before your order is shipped.
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International Shipment2 (Including APO/FPO, Bahamas, Mexico & Canada)
- All International orders are shipped via Standard Shipping1 and will be charged postage costs calculated by weight and destination
- Our prices do not include taxes, duties, custom fees or tariffs. International orders may be subject to customs fees and/or import duties and taxes, which are levied once a shipment
reaches your country or entry point. All such charges (if any) must be borne by the buyer/customer; we have no control over these charges and cannot
predict what they may be.
- Customs policies vary widely from country to country; you should contact your local customs office or tax
authority for information specific to your situation.
- When ordering from LIVEHERBALS.COM, you are considered the importer of record
and must comply with all laws and regulations of the country in which you are receiving the goods.
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Delivery (Domestic & International)
The Shipping carrrier is the primary and sole responsible entity for delivery, LIVEHERBALS.COM is neither responsible nor liable for delivery. However we will do our best to help you in case of any delivery issues.
In the unlikely event that you have NOT received your order after you have learnt that it has been delivered by the shipping carrier (wherever applicable), here are some steps you may take IMMEDIATELY:
- Sometimes another member in your home, a neighbor or your building office may have collected your order on your behalf. It may help to check with them immediately.
- If you are still unable to locate your order, you may contact your local USPS office with the your tracking number. They would generally be able to help if you report the problem immediately.
- You may also immediately contact the USPS Inspectors office at 877-876-2455 with your tracking number. You can find out your local USPS Inspectors office at: http://www.usps.com/ncsc/locators/find-is.html.
If you have purchased transit/shipping insurance and NOT received your order after it has been reported Delivered, please contact us via email immediately for assistance.
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| U.S. Postal Service, USPS, First Class Mail, Priority Mail, Express Mail, Delivery Confirmation are copyright and or registered trademark of the the United States Postal Service. |
| Subject to Change without notice. |
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Disclaimer
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* Ayurvedic/Herbal products are generally considered safe, however it not possible to ascertain it's interaction and effects with every person or every condition.
Any information and statements on this site have not been evaluated by Food and Drug Administration. Any information on this site is not intended to diagnose, treat, cure or prevent any disease.
Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition.
Never disregard medical advice or delay in seeking it because of something you have read on this site.
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